Advances Informatique SA - The best of ITIL for CHF 2.5 / unit a month (tax free)

The best of ITIL for CHF 2.5 / unit a month (tax free)

Automatic inventory, Asset Management, Service-Desk, Change Management, Front Office in Full ITIL and Full Web! Objectives

To control and to cut your computer facilities’ costs,
To improve the quality of service (QoS) by replacing the user at the centre of exchanges,
To prepare better and to follow changes in your computer facilities,
To run data processing globally and strategically,
To take the best decisions thanks to efficient piloting assistance tools.

Discovery : automated inventory and piloting assistance

Software inventory and equipment inventory without any installation of agents, Analysis of migrations, Technical alarms.

Utility : measurement of the computers and the softwares’ use SNMP : automatic inventory of the Unix-Mac-Linux servers, printers, connectors, network components, ... Asset Management

Tracking of costs and classification per entity or per site, Changes' historical report and management, Geographical management, Margins between licences and softwares, Users’ management, Stock control, Contracts’ management, Consumables’ management, Loans’ control, Chargeback.

Help-Desk : for a better Quality of Service

Optimal vision of the activity and the organisation, Multichannel alerts’ management, Services’ data book for internal and external service providers, SLA, ITIL in-plant processes, In-built Workflow engine, Contextual news’ management, Caller’s identification, Tracking of alerts, Traceability, Visibility on the historical report.
Actions of suspension, Priority levels, Planning and optimisation of interventions and deployement on site.
Help-Desk players’ control, Players’ notification, Multiple time zones’ control.
Groups of players’ control, Identified problems and mistakes’ management (standard ITIL), Calendars’ management, In-plant reporting and decision assistance, Integration with the technical components of the Information System, Knowledge base.

Services’ data books and services’ demands - Procurement

Data book’ s screening depending on profiles, Data book with news, Creation, Modification, Archiving of product sheets, Insertion of FAQ, Tracking and validation of demands, orders, Analytical charge, Stock management, Delivery and generation in the park.

Front Office : the portal for users

Visualisation of the configurations allocated to the final user or to the service, Creation and tracking of alerts, Knowledge base, Demands of services, News, embeddable in your protal.

Parameterization

Adaptation to the graphical interface, Parameterization of fields/Extension of the physical model, Multilingual translation, Parameterization of the management rules and the Workflow profession, Dynamic linkswith external tools/data, Parameterization medium and development.

Reports, masks, indicators and alerts Integration and security in the Information System

Import/export of data to EasyVista, Message service gateways, LDAP / AD, ERP links, Transcoding, CTI.
Encryption, Granularity of rules.

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